Website: https://ecotech.net.ua/
Date: March 30, 2026
We supply high-technology equipment for energy independence. Please review the return rules below, which are based on the legislation of Ukraine and the technical characteristics of the products.
1. Exchange of Goods of Proper Quality
If you have purchased equipment but have not unpacked it and it has not been used, you are entitled to an exchange (not a refund) for an identical item within 14 days of the purchase, provided that:
- The product has not been unpacked: the integrity of the factory packaging is preserved, along with all protective films, seals, and labels.
- The marketable condition has been preserved: there are no scratches on the battery terminals, no marks from mounting brackets on the solar panel frames, and the packaging retains its original appearance.
- A document confirming the purchase is available.
Please note: Under the law, if the equipment has been installed and put into operation, it acquires the status of “used” and is not subject to return or exchange as a product of proper quality.
2. Manufacturing Defects and Warranty Obligations
We are responsible for the proper functioning of the equipment and carry out an exchange or refund only if a manufacturing defect is identified.
- Diagnostics: if a defect is suspected, the equipment (inverter, battery) is sent for service diagnostics to confirm that the malfunction arose through the fault of the manufacturer.
- Timeframe: diagnostics are carried out within 3–14 business days (depending on the complexity of the equipment).
- Installation warranty: in cases where the equipment is installed by our company’s specialists, we provide an additional warranty on the installation work.
- Exclusions: a refund or free repair is not possible if the malfunction occurred due to:
- violation of the connection scheme (reversed battery polarity, voltage exceeding the inverter’s input limit)
- mechanical damage to the equipment or solar panels after the product has been handed over to the buyer
3. Warranty Return Procedure
To initiate the procedure:
- Report the identified problem by phone: +380 67 469 6534.
- Delivery of the product to our warehouse is carried out at the expense of the Seller, solely on the condition that the service center and technical support confirm the presence of a manufacturing defect.